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Terms of Service

Service scope

SecureWatch Global provides remote CCTV monitoring according to a monitoring plan agreed with the client. The scope may include selected cameras, monitoring hours, event criteria, notifications and escalation procedures.

Client responsibilities

The client is responsible for lawful use of its CCTV system, internet connectivity, local hardware, camera condition and any on-site action required at its premises.

No physical or emergency response

SecureWatch Global is a remote-only service. We do not provide installation, physical repair, physical site visits, automatic police dispatch or guaranteed emergency response.

Monitoring limitations

Remote monitoring is not a guarantee that incidents will be prevented, detected or resolved. Service performance can be affected by camera quality, network connectivity, system availability, monitoring schedule and the agreed service scope.

Pricing and payment

Published prices are starting prices. Final pricing is confirmed after assessment based on camera count, monitoring hours, site requirements and agreed procedures. For new clients, the first month is payable before monitoring begins.

Questions

For questions about these terms, contact globalsecurewatch@gmail.com.